Our refund policy

A full refund will be provided if:

  • (a) the product is returned to us within 14 days;
  • (b) a product claimed to be defective or damaged in transport to you is returned to us within 14 days of delivery and is found by us to be defective or damaged in transport;

Details of product returns:

  • (a) If you return a product to us within the 14 day period, we will process the refund due to you within 30 days of the day you return the product and we will refund the price of the product in full. If the product is returned to us within the 7 day cooling off period, entitled to you by law, we will also refund any delivery charges paid by you. You are, however, responsible for the cost of returning the item to us;
  • (b) If the product is claimed to be defective or damaged in transport, we will examine the returned product and notify you of your refund via e-mail within a reasonable time period. We will usually process the refund due to you within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund and you will be refunded in full, including the delivery charges for sending the item to you and the cost incurred by you in returning the item to us

All refunds will be made to the same debit or credit card, or other method of purchase, originally used by you to purchase the product.

We cannot accept responsibility for products if they do not reach us for any reason or are damaged in transit.

If the product is not returned in good condition, we reserve the right to refuse the refund.


None of the information on this website is intended to diagnose, treat or replace medical or specialist advice.

If you are currently taking any prescription medication, are pregnant or are breastfeeding, always check with your GP or other medical practitioner that any herbs, tinctures, vitamins, supplements, or combinations thereof, are suitable for you.

If you require advice or information regarding any product, please contact 0131 225 5542 or email and one of our experienced staff will be happy to help.

D. Atkinson Herbalist cannot take responsibility for any adverse effects resulting from the use of any of the suggestions or information contained in this website. You should always consult your own healthcare professional if you have concerns about your health.

The content of this website, including all products, is provided for general information only and is not a substitute for the professional medical advice of your own GP.

D. Atkinson Herbalist (The Edinburgh Herbal Dispensary), and Napiers Clinic cannot be held responsible or liable for any diagnosis made by a user based on the content of this website.

We reserve the right to update or amend our Terms and Conditions at any time and with immediate effect.

D. Atkinson Herbalist may sometimes include links to other websites which we think are of use or interest. However, we are not responsible for the content of any websites referenced or linked to via this website.